Terms & Conditions

Effective Date: 8 August 2026

Welcome to Krithvi Masala™.

These Terms & Conditions govern your access to and use of krithvimasala.in (“Website”) and any purchase made through the Website.

By accessing or using our Website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the Website.

1. About Krithvi Masala

Krithvi Masala™ is an Indian spice and masala brand offering packaged spices and blended masalas through its Website and other applicable sales channels.

Product availability, pack sizes, prices, offers, and delivery options may change from time to time.

2. Website Use

You agree to use the Website only for lawful purposes.

You must not:

Use the Website for fraudulent or unlawful activities

Attempt to gain unauthorized access to our systems

Interfere with the operation or security of the Website

Copy, reproduce, modify, or distribute Website content without permission

Use our brand name, logo, product images, or other intellectual property without authorization

Introduce malicious software, viruses, or harmful code

Use automated methods to misuse, scrape, or disrupt the Website

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect our business, customers, Website, or systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, pack sizes, prices, and other product information displayed on the Website are accurate.

However, product images may vary slightly from the actual packaging due to photography, screen settings, packaging updates, or manufacturing changes.

The actual product label and packaging supplied with your order should be considered the final reference for product information.

4. Product Availability

All products are subject to availability.

We reserve the right to:

Limit quantities available for purchase

Discontinue products

Modify product specifications or packaging

Correct errors in product information

Cancel an order where a product is unavailable or an obvious pricing or listing error has occurred

If we cancel an order after payment has been received, an applicable refund will be processed.

5. Prices and Offers

Product prices displayed on the Website are in Indian Rupees (₹) unless otherwise stated.

Prices, discounts, promotional offers, and shipping charges may change from time to time.

Promotional offers may have additional terms, eligibility requirements, validity periods, or product restrictions.

Unless specifically stated otherwise, offers cannot be combined with other promotional offers.

6. Orders

When you place an order, you agree to provide accurate and complete information required for processing and delivery.

An order is considered accepted only after confirmation by Krithvi Masala™.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability

Incorrect pricing or product information

Suspected fraudulent activity

Incorrect or incomplete customer information

Delivery restrictions

Other circumstances where fulfilment is not reasonably possible

If an order is cancelled after payment, any applicable refund will be processed.

7. Payment

Payments may be processed through third-party payment service providers.

You agree to provide valid payment information and authorize the applicable payment provider to process the transaction.

Krithvi Masala™ does not guarantee uninterrupted availability of third-party payment services.

8. Shipping and Delivery

We aim to process and dispatch orders within the time communicated on the Website or during checkout.

Delivery times may vary depending on:

Customer location

Courier availability

Weather

Public holidays

Operational disruptions

Incorrect or incomplete delivery information

Other circumstances beyond our reasonable control

Please ensure that your delivery address and contact information are correct before placing an order.

For complete information, please refer to our Shipping Policy.

9. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Because our products are food and spice products, opened, used, unsealed, or tampered products may generally not be eligible for return for hygiene and food-safety reasons, subject to applicable law.

If you receive a damaged, incorrect, or missing product, please contact us as soon as possible with your order details and supporting photographs.

10. Intellectual Property

All content on the Website, including but not limited to:

Krithvi Masala™ name

Logo

Trademarks

Product photographs

Product packaging designs

Text

Graphics

Website design

Videos

Illustrations

Product descriptions

Other original content

is owned by or licensed to Krithvi Masala™ and is protected by applicable intellectual-property laws.

You may use the Website for your personal and lawful shopping purposes.

You must not reproduce, copy, modify, sell, distribute, publish, or commercially exploit our content without prior written permission.

11. User Reviews and Content

If our Website allows you to submit reviews, photographs, comments, testimonials, or other content, you are responsible for ensuring that your submission:

Is truthful and based on your genuine experience

Does not violate another person's rights

Does not contain unlawful, abusive, defamatory, offensive, or misleading material

Does not contain malicious code or unauthorized advertising

By submitting content, you grant Krithvi Masala™ permission to display and use that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms & Conditions or applicable law.

12. Third-Party Links

Our Website may contain links to third-party websites or services.

These links may be provided for convenience. Krithvi Masala™ does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.

Your use of third-party services is subject to their own terms and policies.

13. Cookies

Our Website may use cookies and similar technologies to provide essential functionality, remember preferences, understand Website usage, and improve the user experience.

For more information about how we handle personal information and cookies, please refer to our Privacy Policy.

14. Website Availability

We aim to keep our Website available and functioning properly. However, we do not guarantee that the Website will always be:

Available without interruption

Free from errors

Free from technical problems

Completely secure

Free from viruses or other harmful components

The Website may occasionally be unavailable because of maintenance, technical issues, upgrades, or circumstances beyond our reasonable control.

15. Disclaimer

Product and Website information is provided for general informational and commercial purposes.

We make reasonable efforts to keep information accurate and current, but we do not guarantee that every piece of Website content will always be complete, accurate, or up to date.

Nothing in these Terms & Conditions excludes or limits any consumer rights, statutory rights, or liability that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Krithvi Masala™ will not be responsible for losses arising from circumstances beyond our reasonable control, including technical failures, courier delays, interruptions in third-party services, or events outside our control.

Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded under applicable law.

17. Force Majeure

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, internet or technology failures, or other unforeseen events.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised effective date.

Your continued use of the Website after an update constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the relevant matter and location, subject to applicable consumer-protection and other mandatory laws.

20. Contact Us

For questions regarding these Terms & Conditions, orders, products, or Website use, contact:

Krithvi Masala™

Website: krithvimasala.in

Email: krithvicgmasale@gmail.com

WhatsApp / Phone: +91 9755639052

Address:

Mukti Dham Road,

Janjgiri, Charoda,

Durg, Chhattisgarh – 490025, India