Privacy Policy — Krithvi Masala™

Effective Date: 8 August 2026

Krithvi Masala™ (“Krithvi Masala”, “we”, “us”, or “our”) operates krithvimasala.in (“Website”). We are committed to protecting the privacy and security of information that you provide to us.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

By using our Website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you:

Place an order

Create or use an account, if available

Contact us

Submit an enquiry or form

Subscribe to communications

Request customer support

Communicate with us through WhatsApp, email, telephone, or other available channels

This information may include:

Full name

Mobile/telephone number

Email address

Billing address

Delivery/shipping address

Order and product details

Information necessary to process or fulfil your order

Messages or information you provide to our customer-support team

2. Information Collected Automatically

When you visit krithvimasala.in, certain technical information may be collected automatically, such as:

IP address

Browser type

Device type

Operating system

Date and time of access

Pages visited

Products viewed

Referring website or search terms

Cookies and similar technologies

We use this information primarily to operate, secure, maintain, and improve our Website and understand how visitors use it.

3. Why We Use Your Information

We may use your personal information to:

Process and fulfil your orders

Confirm and communicate order details

Arrange product delivery

Provide customer support

Respond to enquiries

Process payments through applicable payment providers

Improve our products, Website, and services

Maintain business and transaction records

Detect, prevent, and investigate fraud or misuse

Maintain Website security

Communicate important service-related information

Send promotional or marketing communications where permitted

Comply with applicable legal and regulatory requirements

We aim to collect and use only information that is reasonably necessary for the relevant purpose.

4. Payments

Payments made through the Website may be processed by third-party payment service providers.

Where applicable, your payment information may be collected and processed directly by the relevant payment provider. We do not intend to store complete payment-card or banking credentials on our own systems unless specifically required and lawfully permitted.

Payment providers may have their own privacy policies and terms, which you should review when using their services.

5. Cookies

Our Website may use cookies and similar technologies.

Cookies may help us:

Keep the Website functioning properly

Remember preferences

Improve user experience

Understand Website traffic

Analyse Website performance

Improve our services and content

You can manage or disable cookies through your browser settings. Some Website functions may not work properly if certain cookies are disabled.

6. Sharing of Personal Information

We do not sell your personal information.

We may share information with service providers where reasonably necessary to provide our services, including:

Payment service providers

Courier and delivery partners

Website hosting providers

Website maintenance and technology providers

Customer-support providers

Analytics or security service providers

We provide such parties only the information reasonably necessary for the relevant service where applicable.

We may also disclose information when required or permitted by applicable law, legal process, court order, government authority, or where reasonably necessary to protect our rights, customers, Website, or property.

7. WhatsApp, Social Media and External Services

If you contact us through WhatsApp, Instagram, Facebook, email, or another third-party platform, that communication may also be subject to the privacy policy and terms of that platform.

We are not responsible for the privacy practices of third-party platforms that we do not control.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the Internet.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing orders

Providing customer support

Maintaining transaction and business records

Meeting applicable legal, tax, accounting, or regulatory requirements

Resolving disputes

Preventing fraud or misuse

When information is no longer required, we may securely delete or anonymize it where appropriate.

10. Your Privacy Choices and Rights

Subject to applicable law, you may have rights concerning your personal information, including rights to:

Request access to personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion where legally permitted

Withdraw consent where processing is based on consent

Raise a concern or complaint regarding processing of your personal information

Exercise other rights available to you under applicable law

Requests can be made using the contact details provided below.

We may need to verify your identity before responding to certain requests.

11. Marketing Communications

If you have opted in or otherwise provided permission where required, we may send you information about:

New products

Offers and discounts

Promotions

Recipes and food-related content

Brand updates

You may request to stop receiving promotional communications at any time by contacting us.

Service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfil your order or provide our services.

12. Children's Privacy

Our Website is not intentionally directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental or guardian consent.

13. Third-Party Websites

Our Website may contain links to third-party websites, payment services, social-media platforms, or other external services.

Those websites operate independently from Krithvi Masala™ and may have their own privacy policies.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, services, technology, legal requirements, or business practices.

The updated Privacy Policy will be published on this page with a revised Effective Date.

We encourage you to review this page periodically.

15. Contact Us

For questions, requests, concerns, or complaints regarding this Privacy Policy or your personal information, please contact:

Krithvi Masala™

Website: krithvimasala.in

Email: krithvicgmasale@gmail.com

WhatsApp / Phone: +91 9755639052

Address:

Mukti Dham Road,

Janjgiri, Durg,

Chhattisgarh – 490025, India